[resolved] Bdis2012 "some Installation Files Are Corrupt. Please Download A Fresh Copy And Retry The

jb0815

I just bought BDIS 2012 yesterday and I'm having problems installing it.

First, when I choose the product a window would appear it says "Some installation files are corrupt. Please download a fresh copy and retry the installation"(See Image1.jpg) and when you click OK another windows would appear it says "CRC failed blah blah.... End of Archive".

Second, the License Agreement would appear together with another window on it saying that the WSUtils.dll is missing from my computer(see Image2.jpg).

Third, the product key doesn't work when I tried to register it.

I also downloaded the setup kit from BD website and still same problems.

Hope you guys can help me on this. )

-boair

rootkit

Hello boair

Welcome to the forums.

In the current case, please download and run the uninstall tool from here:

http://www.bitdefender.com/uninstall

Right click on it and choose Run as administrator. When prompted, please restart.

Use the offline kit from here:

http://forum.bitdefender.com/index.php?showtopic=27870

let me know if you still have issues.

Take care.

jb0815

Hello boair

Welcome to the forums.

In the current case, please download and run the uninstall tool from here:

http://www.bitdefender.com/uninstall

Right click on it and choose Run as administrator. When prompted, please restart.

Use the offline kit from here:

http://forum.bitdefender.com/index.php?showtopic=27870

let me know if you still have issues.

Take care.

Hi, already fixed! Thank you, Sir Christian!

rootkit

Hello

Welcome back.

You are most welcome.

Thank you for your feedback.

Since this case is now resolved, I declare this topic closed.

Take care.