Bdis 2012 Installation Problem
Installation of BDIS 2012 in one computer (Vista Home Premium with all updates automatically) didn't go well, while another installation in another computer with the same OS was good. I am currently writing this with the "good computer" because the "bad computer" is too slow to use it for any purposes. I have used computer for more than 20 years, and BDIS 2012 is the first program that failed installation, and I find this extremely frustrating. I have spent a lot of time, but it seems to be getting worse. Please help.
The problem started while restarting computer during installation BDIS 2012: the screen for restarting froze for a long time (like an hour) forcing me to turn off the computer with the switch. After this a lot of things happened: overall computer ran much slower; it starts slow, sometimes stuck at the orange screen after login forcing me to switch off; Windows updates failed; MS Word 2010 failed to save, and so on.
I had to restore to the point before BDIS installation, and this brought another set of problems and more serious ones later. First the previous IS software (Trend Micro) reappeared in Control Panel and could not be uninstalled by Control Panel or BDIS installation. TMIS had to be reinstalled and uninstalled. BDIS was reinstalled, and computer was running slow but still usable.
Now last night there was another Windows update, and the restart got stuck again. Computer is now running at extremely low speed and practically unusable. Even the Safe Mode runs slow, and I managed to restore to the point before the last Windows update, but it didn't seem to help.
Comments
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Update for my previous post:
I managed to uninstall BDIS 2012 in Safe Mode taking more than an hour, and my computer is running ok. It doesn't seem to get to the speed that I had before. Now I am using my computer without antivirus. I am looking for an option. I know simple installing BDIS 2012 will repeat my problem. Well, maybe I better buy another IS software, since no one's interested in my problem. I guess I just wasted money and a lot of time with this program.0 -
Hi
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Has this been resolved? I installed it on my Vista Home Premium laptop and had the same experience. I have rebuild my laptop and considering installing the 2011 version of Internet Security.
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Hello Nicholas
Did you install Bitdefender 2011? Do you need assistance on this?
Take care.0
