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Quicktime Videos On Apple Site Being Blocked


I have found that the only way I can view videos (which I believe are in Quicktime format) on the Apple website is to enable game mode.

I have tried whitelisting the Apple site, I have tried to allow Quicktime as a firewall rule, but I must be missing something. I am trying to view the site using Safari on a Windows 7 computer. The behavior is the same regardless of the browser I use, however.

If Bitdefender is running in regular mode, if I click a link to view a video (say, one of the videos on the Garageband page), all I get is a blank space with an "x". If I put Bitdefender into game mode, I can view the video just fine.

Obviously, I don't want to be running in game mode if I don't have to.

Help, please.


  • rootkit
    rootkit ✭✭✭

    Hi :)

    Welcome to the forums.

    Please follow the steps explained in the article below and send me via PM the generated log file:

    If the file is too big to attach it, upload it on


    and send me a PM with the download link.

    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

    Have a nice day.

  • tmgarvey

    Hi, thanks for the info, sorry not to have checked back. I just purchased a new computer, and after doing a fresh install of all my programs, the issue persists.

    I will run the tool later today, and forward the log results.

  • rootkit
    rootkit ✭✭✭

    Hello :)

    Please do that, we will find a solution for your case.

    Take care.