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Problems With Reinstallation
I have been advised by my local computer shop to uninstall the Bitdefender Internet Security 2012 and reinstall it as I have had alot of trouble with my laptop freezing and turning itself off ever since it was installed.
These problems have vanished since removal. My system is a Vista Basic. I am now having trouble reinstalling it. Please advise how I should go about doing this.
Comments
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Hello
Welcome to the forums.
Could you please describe the received error?
Why can't you reinstall it?
Take care.0 -
Hi, Have managed to reinstall. There has been no change to my system. Everything runs extremely slowly and freezes constantly.
Please advise what I should do. Cannot even contact l Bitdefender via your support page as it is so slow it will not process that request.0 -
Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0
