Problems With Reinstallation

Bren
Bren
in Installation

I have been advised by my local computer shop to uninstall the Bitdefender Internet Security 2012 and reinstall it as I have had alot of trouble with my laptop freezing and turning itself off ever since it was installed.


These problems have vanished since removal. My system is a Vista Basic. I am now having trouble reinstalling it. Please advise how I should go about doing this.

Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to the forums.


    Could you please describe the received error?


    Why can't you reinstall it?


    Take care.

  • Bren
    Bren

    Hi, Have managed to reinstall. There has been no change to my system. Everything runs extremely slowly and freezes constantly.


    Please advise what I should do. Cannot even contact l Bitdefender via your support page as it is so slow it will not process that request.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

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