Installation Keeps Crashing In Win7 X64

Brew

I've been trying to get the trial version of Plus 2012 running on my main pc for hours now, but am getting nothing but more and more aggravated. I've had the trial running fine on my other computer for the last few days, though, and without a hitch. I've been with ESET for 5 years, and thought I'd give you guys a try before my Nod32 expires. Based off of my recent experience with BitDefender on my 'other computer', I've already purchased a multi-user license that will be getting to me from an e-retailer in the mail within the next few days, so I'd ideally have this resolved before then, otherwise I'm going to have to look at getting my money back and renewing with Nod32 before I lose my chance.

As for the problem, the installer keeps crashing with an error message along the lines of "A problem has occurred in BitDefender Threat Scanner". It seems the crash occurs at different levels of completion each time, with the installation scan. It produces a dump file in my 'AppData/Local/Temp' folder, that, when opened with Visual Studio, suggests the error is "The thread tried to read from or write to a virtual address for which it does not have the appropriate access." along with the exception code, '0xc0000005'.

The things I have done/tried:-

1. Uninstalled Nod32

2. Disabled the firewall

3. Run the Bitdefender installer as administrator

4. Disconnected myself from the internet.

5. Re-downloading the installer with a different browser

6. Re-downloading the installer with a different pc

7. Downloaded and tried the 'offline' 64bit version

8. Downloaded and tried the 'offline' 32bit version

9. Tried to do the installation in safe mode

10. Shutdown/disabled as many unnecessary services and processes I could find running

11. Performed a system restore back to before today's most recent automatic Win7 security updates

12. All of the above, multiple times, in different combination, whilst using the 'BitDefender_Uninstall_Tool.exe' throughout

13. Gone through these forums and Google looking for a solution

Well, I'm all out of ideas, and I've got a little over a day to get it fixed before I'm without an active AV. What next?

Thanks.

(NB:- I tried to upload the dump file. Seems i'm not permitted. I presume you'll need this sent to you?)

Brew

Here are a couple of pics of the problem; the first pic being screened a few seconds before the second pic. I've also sent [Christian] a PM to the hosting site with my support log file.

rootkit

Hi

For the current situation, let's try something else.

Please follow the steps from below:

1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.

2. Download and install the software and then run it to clean your computer's registry and temporary files:

http://download.piriform.com/ccsetup318.exe

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

Once the cleaning is complete it's recommended to restart your computer.

If you have a registry cleaner already installed, you can use that one.

3. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

Make sure that you use this method to install it:

http://www.bitdefender.com/site/support/Ho...-issue-887.html

The BitDefender Antivirus Plus 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_antivirus.exe

The BitDefender Internet Security 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_isecurity.exe

The BitDefender Total Security 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_tsecurity.exe

The installer should automatically retrieve your license key so you will not need to enter it again during the setup.

For more information on the registration process please read:

http://www.bitdefender.com/support/How-do-...fender-843.html

http://www.bitdefender.com/support/How-do-...ersion-844.html

Should you need further information, please do not hesitate to reply to this message.

Have a nice day.

Brew

As you can see from my list, I have already tried the things you suggested. I tried using a registry cleaner too, but forgot to mention in my first post. I will not be opening the product packaging and activating any BitDefender license unless I can get the trial up and running first.

I tried to cover everything I could in my first posts and in my PM, with the hopes of an alternative suggestion working. Seems this is not so. From the looks of it I'll have to revert back to renewing my multi-user Nod32 come tomorrow if I cannot get BitDefender running on all pc's in my home...

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.