64-bit Operating System

anncat
anncat
in Installation

I have been spending about 4 hours, trying to install bd 2012. When downloading bd I chose Windows 7 as my operating system, maybe I should have chosen Windows 7 64. If it so, how do I change to Windows 7 64?

Comments

  • columbo
    columbo ✭
    edited May 2012

    Hi AnNel, and welcome :)


    Please confirm your minimum system requirements: http://www.bitdefender.com/solutions/total...%20Requirements.


    To confirm if your Windows is a 64-bit version, go to Start Menu/Control Panel/System/ and in System category, it will confirm this: see my example:


    64bit.jpg


    Then run the uninstall tool at the bottom of this link, reboot your PC, then download from the same link the 64-bit version (if you've confirmed 64-bit from the above steps) of the Bitdefender version that you purchased. Make sure to also remove any previous antivirus programs from your PC before you try reinstalling Bitdefender, including any free versions, which the above link also contains an uninstall link for many of those security solutions.


    Hope this helps :)

  • anncat
    anncat
    :wub: Thank you so much, it worked.
  • columbo
    columbo ✭

    You're welcome :)


    Thank you for following up with us, glad you're up and running.


    Have a good weekend :)

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I am glad this is resolved.


    Let me know if you have other questions.


    Take care.

All Time Leaders

Categories

Defenders of the month