[fixed] Itunes And Bis 2013

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Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you very much for your feedback!


    We will soon release Bitdefender 2013 for all localizations and will include the fix in the installation kit.


    Have a great day!

  • crrolf
    crrolf
    edited August 2012


    OK. Fresh install on 7/30 and I'm having the same problems with Blank Screen Itunes Store. It Seems like Bitdefender 2013 should be well beyond this because my Build number is 16.18.0.1406. Why is it the problem is still occuring after Build 1406?? Disappointing this problem hasn't been resolved in the new build version I just installed...


    Appreciate any help you can provide.

  • rootkit
    rootkit ✭✭✭


    Hi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • Geosarge
    Geosarge

    I've read through this thread on issues with itunes, and have re-installed the latest version of BDTS 2013, but still can't access the itunes store, updates, cloud, etc. I recently did a clean re-install of Windows 7 Ultimate (64 bit) to get rid of ilivid pop-ups that weren't going away. All the updates have been applied through windows update, my BD is Build 16.22.0.1534. I am not super computer literate, so in any replies please don't assume that I know how to print out logs, change the registry, etc. Any help would be appreciated. I'm trying to write my masters thesis, and a bit of music goes a long way to helping the work flow smoothly :rolleyes:

  • Geosarge
    Geosarge
    edited October 2012

    Sorry, new to this forum thing.


    Was able to fix the problem with the itunes connection. It was an itunes issue, not a BD issue.


    Using "netsh winsock reset" did it for my computer.

  • columbo
    columbo ✭

    Hi Geosarge :)


    You did good here on the forum, thank you for posting your solution :)

  • rootkit
    rootkit ✭✭✭
    edited October 2012

    Hello :)


    We are glad that the issue is now fixed.


    Since it was not related to Bitdefender and no one reported any issues with iTunes from August, I declare this topic closed.


    Take care.

This discussion has been closed.

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