[escalated] Toolbar Can Be By-passed

I google a website "www.hihanin.com" and Bitdefender toolbar detect it as malicious and there is red indication in front of that and the Bitdefender block that website and it can't be opened. But when I click on the option "Translate this page", the website can be opened normally and Bitdefender fail to detect and block that malicious website.

The same issue I faced with standalone Bitdefender TrafficLight tool.

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rootkit

Hello

Actually it depends on the detection. If the website is blocked in cloud, is like a blacklist so the translated version is not blocked because is doesn't pose as a threat.

If the website is blocked because a malicious file was detected(a ******, an exe file, etc), the file will be also blocked on the translated version.

So is not a bug and can not be considered a by-pass.

Thank you!

coolcool1227

But the translated version of the said website is blocked by Kaspersky (all images are blocked) and not by Bitdefender?

rootkit

Hello

I am waiting for an official response from our labs regarding that particular page.

I will post here the results.

Take care.

coolcool1227

Kindly don't be limited to that particular infected page. Also check other webpages for malware when translated.

coolcool1227

Any update?

rootkit

Hello

Some tests are made right now and I will come back here with an answer.

Thank you!

coolcool1227

Did your test finish? Any update?

rootkit

Hello

I did finished all the test and the situation was forwarded to our Labs and developers.

The situation will be fixed via a product update.

Thank you for your feedback!

coolcool1227

I've checked with same website and Bitdefender still not detecting the translated webpage.

coolcool1227

The reported issue is not fixed yet.

coolcool1227

Six months have been passed but the issue is not fixed......hopefully it will be solve in the Bitdefender 2015.

coolcool1227

Any update?

cohbraz

Any update?

The issue will be fixed via a product update. This update could occur at any time without notice, written or otherwise, and may or may actually repair the issue you have just described. In the case that the issue is not fixed via the product update, please wait for an update to the product update. However, in extreme cases, a revised update may have to be made to the updated update, in which case your issue then will most likely be resolved but you will not notice due to other issues that the updated caused.

Have a good day!

coolcool1227

The issue will be fixed via a product update. This update could occur at any time without notice, written or otherwise, and may or may actually repair the issue you have just described. In the case that the issue is not fixed via the product update, please wait for an update to the product update. However, in extreme cases, a revised update may have to be made to the updated update, in which case your issue then will most likely be resolved but you will not notice due to other issues that the updated caused.

Have a good day!

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Are you kidding? I am waiting for such update that can resolve the issue since last 7 months even after its escalation and don't know how long (may be in years) I've to wait further.

cohbraz

Are you kidding? I am waiting for such update that can resolve the issue since last 7 months even after its escalation and don't know how long (may be in years) I've to wait further.

Yeah, I was joking about how support seems to be non-existent. Even when they do reply, the normal response seems to be to wait for a non-specific product update.