[resolved] Problem Following Successful Installation

Dave1363

Having successfully? installed Bitdefender 2013 Anti Virus, I immediately started having problems using my CHROME Browser. The symptoms are that when I launch the Chrome Browser, I can see the Address Bar and tabs, but below the address bar the screen is just a light grey background. (If I use Firefox or Internet Explorer, they function correctly). I have tried several times uninstalling/re-installing CHROME but still have the same problem.

Can anybody help please?

coolcool1227

Add Chrome to exclsuions and also see the its rules in Firewall.

OR

Remove all Chrome Rules in Firewall and then re-install it.

Dave1363

Hi,

Thanks for the advice regarding the Firewall. I have tried both methods suggested by you, but the problem still exists. (NB _ My Bitdefender Product is just the Anti-Virus, and so my Firewall is the standard Windows Firewall.

rootkit

Hello

Do you have any other security solutions installed? Do you have Trusteer Rapport installed?

Thank you!

Dave1363

Hello Christian,

I do have Trusteer installed, which is still working OK on my Firefox/Windows IE Browsers, but apart from that, I have no other security products installed (Apart from the WINDOWS Firewall.

Thank You,

Dave

rootkit

Hello Dave

Could you please temporary disable or uninstall Trusteer Rapport and let me know if you encounter the same issue?

Thank you!

Dave1363

Hello Christian,

I have disabled Trusteer Rapport as you suggested, and Chrome runs fine now thank you.

Is it OK to re-enable Trusteer Rapport, or am I likely to encounter the same problem?

Dave

coolcool1227

Hi,

Thanks for the advice regarding the Firewall. I have tried both methods suggested by you, but the problem still exists. (NB _ My Bitdefender Product is just the Anti-Virus, and so my Firewall is the standard Windows Firewall.

Oops...my mistake.

rootkit

Hi Dave

For now let that software disabled.

Bitdefender will take care of everything for you. You can use Safepay for online banking and your data will be safe.

Take care.

Dave1363

Thanks for all of your help Christian - Dave

rootkit

Hi Dave

Thank you for your feedback!

I will consider this case resolved.

Have a great weekend!