Can't Update
Greetings
On 1st of October I bought from polish distributor the BitDefender Internet Security 2008. Unfortunately it was a German version That's why i had downloaded the aforementioned program from Your site and installed it. Next I registered it online and... I can't update the program (pic.1). During my visit on myaccount.bitdefender.com, in the "My products" menu there are three registrations. First regards to my BitDefender IS 2008 with a memo: "Key not activated yet” (for safety reasons I’ve deleted numbers of the code from pic.2).
1. My internet connection is correct. The earliest version of Bitdefender 9.0 worked correctly.
2. BDIS 2008 it’s only one antivirus program then I use.
3. BDIS 2008 don’t even try to connect with server. It says that there are problems with connection immediately after I click "update"
4. Why ”my KEY not activated yet” ?
5. There were no ingerention into program's settings.
6. In Internet Explorer showed up a new option: AntiPhishing. Is that option active only in IE? I use SeaMonkey .
7. I wrote about my problem to :
• German Bitdefender team support ( Ticket ID:200710041002539) and steel waiting…
• English Bitdefender team support
• Finally I wrote to Polish team support. We have shared about ten mails. I've sent them the following files : BDFile.log, LAN.jpg, proxies.xml, v_live_s.xml, BDWizReg.log, livesrv.log, and also scan made by FileInfo2008 program at last.
Today its 2007.12.24, three months will be soon. Because I can count on the Bitdefender support team, dear users, maybe you can help me, please…
pic.1 http://img148.imageshack.us/my.php?image=pic1fi7.jpg
pic.2 http://img148.imageshack.us/my.php?image=pic2kl4.jpg
Comments
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You may try to repair the current installation of BitDefender, or, if neceserly, you may even try to reinstall it. Be sure that you uninstall BD using the special uninstall tool, which you can find on www.bitdefender.com. Please tell us if you solve the problem, If not, we'll try to seek another solution.
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I've reinstalled BDIS 2008 few times used special tools and other applications. I reinstalled yesterday another time without any results.
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Anybody can help ??
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