Bitdefender Antivirus Plus Internet Speed Is Reduced.

vahidjavani

When I install bitdefender antivirus plus much reduced speed.

What causes this problem?

And whether there is a way to solve this problem?

rootkit

Hello

A product update was released. Your build should be 16.18.0.1406(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=151654

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

vahidjavani

Hello

A product update was released. Your build should be 16.18.0.1406(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=151654

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

Thanks for the answer.

I've updated the program.

And all its features turned off. But my issue is not resolved.

I'm going to change the operating system. Because the support team said:

"The issue can be caused by your line or a program that is in conflict with Bitdefender."

rootkit

Hello

Thank you very much for your feedback!

Do you have a modem or a router? If so, could you please check if you have a firewall on it and disable it?

Take care.

vahidjavani

Hello again

Thank you for your from pursuing

i have a dial up modem and nokia n82 (GPRS)

yes i disable windows firewall and I do not have other firewall

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

vahidjavani

I really thank you for taking the time

But I'm using the Internet speed of 56 kilobytes per second and upload speed that is 5 kilobytes per second, and can not ever do I upload 20 MB file

rootkit

Hello

In the current situation, I believe the issue is caused by the internet connection and not by our product.

Do you have access to a wireless network to send us those logs?

Thank you!