[bsod] Page_fault_in_nonpaged_area

Ruga

Hello,

Since installing Bitdefender Total Security 2013, I keep getting bluescreens.

I have not changed anything on my system since the installation of BD TS 2013 - no updates, no nothing.

They seem to happen completely at random too.

Prior to BD TS 2013 I was running BD TS 2012 without any issues.

I uploaded the dump files windows creates - any help would be greatly apreciated.

http://uploading.com/files/get/f1b6a86m/minidump.rar

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rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Ruga

done

rootkit

Hello

What version of Google Chrome do you have installed? One of the BSOD is caused by it and one from a driver integrated in the system.

Thank you!

Ruga

Hello

What version of Google Chrome do you have installed? One of the BSOD is caused by it and one from a driver integrated in the system.

Thank you!

Chrome is version 21.0.1180.60 m (it says it's up to date)

rootkit

Hello

A product update was released. Your build should be 16.18.0.1406(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=151654

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.