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[resolved] Can't Install On Second Computer

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mongoose2012
mongoose2012
in Installation

I bought a three computer license, and am trying to install Bit Defender on my wife's laptop. I get told that the product key is for a different product. It's the key you sent me. It has taken hours to get this far and I'm not happy.

Comments

  • mongoose2012
    mongoose2012
    Options

    I have not had a reply to my query. This really isn't good enough.

  • mongoose2012
    mongoose2012
    Options

    While we're about it I have had no activation e-mail for the first computer.... Come on Christian, these are not problems I've had with any other software. I'm really getting fed up.

  • columbo
    columbo ✭
    Options

    Hi quintamos, and welcome :)


    Sorry to hear about your install/activation issue, but be assured Bitdefender support is very good at resolving theses kind of issues.


    Christian does work out of Bitdefender in Romania, so there is a considerable time difference, and may not get to your issue first thing in the morning, but hang in there, and it will be resolved :)


    Kind regards,


    Columbo

  • mongoose2012
    mongoose2012
    Options
    Hi quintamos, and welcome :)


    Sorry to hear about your install/activation issue, but be assured Bitdefender support is very good at resolving theses kind of issues.


    Christian does work out of Bitdefender in Romania, so there is a considerable time difference, and may not get to your issue first thing in the morning, but hang in there, and it will be resolved :)


    Kind regards,


    Columbo


    Cheers Columbo. It's an hour later in Romania than here in Portugal, so if I'm up and working...

  • columbo
    columbo ✭
    Options

    Good morning from Minnesota, to you in Portugal..lol, yes, my time difference is a wee bit more than yours. Sometimes I tend to forget that we have members here from all over the world, on this forum. But again, please hang in there friend, and your issue will be resolved :)

  • rootkit
    rootkit ✭✭✭
    edited August 2012
    Options

    Hello :)


    Welcome to the forums!


    Please send me a PM with your license key and your email address.


    I will check it in the system and if needed, we will change it.


    DO NOT POST THEM ON THE FORUMS!


    Take care.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    In a few minutes I will send you some instructions to follow via PM.


    Please provide us your feedback here.


    Have a great day!

  • mongoose2012
    mongoose2012
    Options

    OK, everything seems finally to be working. Thank you.

  • rootkit
    rootkit ✭✭✭
    Options

    Hi :)


    You are most welcome!


    Have a great week!

This discussion has been closed.

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