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Problem Installing Printer Software/cd

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connorbj
connorbj
in General

I installed Bitdefender Total Security 2013 last month and initially had some problems that were corrected. However, I still got an error message about my scanner/printer. I tried uninstalling my printer and now when I try to reinstall software/CD for the printer, Bitdefender recognizes a new device (CD drive) and starts scanning the drive/CD. I have tried this multiple times and I can't get the software to install so I have full use of my printer(scanning option with image editor). I have been wanting to update my printer but don't know how I would get the CD installed. How do I disable Bitdefender so I could install the new software/CD?

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  • AstroMax
    AstroMax
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    I installed Bitdefender Total Security 2013 last month and initially had some problems that were corrected. However, I still got an error message about my scanner/printer. I tried uninstalling my printer and now when I try to reinstall software/CD for the printer, Bitdefender recognizes a new device (CD drive) and starts scanning the drive/CD. I have tried this multiple times and I can't get the software to install so I have full use of my printer(scanning option with image editor). I have been wanting to update my printer but don't know how I would get the CD installed. How do I disable Bitdefender so I could install the new software/CD?


    Try this:


    - go to AntiVirus Settings --> Exclusions


    and disable autoscan where needed


    post-107140-1345614781_thumb.jpg

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    The best method for scanning external devices is to set them to prompt like here:


    http://forum.bitdefender.com/index.php?showtopic=35503


    Let me know if this solves the issue and you are able to install that software.


    Take care.

  • connorbj
    connorbj
    Options

    Thanks so much for the quick replies. !! I can now put a CD in and use normally.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    I am glad to hear that!


    Since this was resolved, I declare the topic closed.


    Have a great weekend!

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