[resolved] Sandbox Issue !

alexx69

Whenever I try to use a Sandbox, Google Chrome reported ERROR 137(net::ERR_NAME_RESOLUTION_FAILED).

NOTE: Bitdefender TS 2013; Build 16.18.0.1406

rootkit

Hello

Which version of Google do you have installed?

Also, do you have any extension installed in this browser?

Thank you!

alexx69

Hello Christian,

I use Google Chrome 21.0.180.83 and I do not have any extensions installed.

Best regards.

rootkit

Hello

Are you using Windows 8? I just tested this on Windows 7 32bit/64bit and the sandbox module for Chrome is working properly.

Thank you!

alexx69

Hello Christian,

I am using Windows 7 Ultimate x64

I also have an open Ticket ID (201208141005916) with some typical print screen pictures for this problem.

Error 137 is still actual.

Thank you very much

Best regards.

rootkit

Hello

Could you please install the Dev version and let me know if everything is OK after the first reboot?

https://www.google.com/intl/en/chrome/brows...xtra=devchannel

Take care.

alexx69

Hello

Could you please install the Dev version and let me know if everything is OK after the first reboot?

https://www.google.com/intl/en/chrome/brows...xtra=devchannel

Take care.

Hello Christian,

I have done this step and i got 23.0.1243.2 version.

Now my Sandbox not sensitive to left-click, nothing happens when i try to click on it.

NOTE:Problems with Sandbox are started with build 16.18.0.1406, before that all was fine.

I have done repair and situation is same, but i back the lost modules in "Settings" and "Events".

Thank you for your response

Best regards.

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

Have a nice day.

alexx69

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

Have a nice day.

Hello Christian,

I just sent

Best regards.

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

alexx69

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Hello Christian,

I just sent.

Thank you very much.

rootkit

Hello

Could you please uninstall Google Chrome and Bitdefender (using the uninstall tool from here: http://forum.bitdefender.com/index.php?showtopic=35804 ), reboot and then install Bitdefender 2013 ( http://forum.bitdefender.com/index.php?act...f=312&id=53 ) and then Google Chrome Stable?

This should solve the actual issue.

Take care.

alexx69

Hello

Could you please uninstall Google Chrome and Bitdefender (using the uninstall tool from here: http://forum.bitdefender.com/index.php?showtopic=35804 ), reboot and then install Bitdefender 2013 ( http://forum.bitdefender.com/index.php?act...f=312&id=53 ) and then Google Chrome Stable?

This should solve the actual issue.

Take care.

Hello Christian,

I had done clean installation for Bitdefender and Google Chrome like you recommend.

Now my Sandbox works properly.

Upon completion of the installation did not formed automatically B icon on the desktop and I have not received a confirmation email after successful installation.

Is that a problem?

Thank you very much.

Best regards.

rootkit

Hello

I am glad to hear that the issue with Sandbox is now resolved.

Do you see any warnings in the main interface?

If not, the product is functioning properly.

Take care.

alexx69

Hello

I am glad to hear that the issue with Sandbox is now resolved.

Do you see any warnings in the main interface?

If not, the product is functioning properly.

Take care.

Hello Christian,

In that case for me, this topic has been resolved and can be closed.

Thank you again.

Best regards

rootkit

Hello

Great, I declare this topic closed.

Take care.