Windows Updates

frank.casty@gmail.com

I know this is a common topic but I'm still having a problem. When I first upgraded from Total Internet Security 12 to 13, my internet connections were disabled. I was able to repair that through information on the blog. However, subsequently, I received prompts to update several windows media updates, both through BD and Windows. I downloaded these, but the prompts returned. I found a repair tool on this site to repair the problem but after I installed it the update prompts continue to occur. Here's the link I used to repair the windows update: http://support.microsoft.com/kb/971058

Is there anything I can do to fix this? I am using XP.

Also, I tried to send an email to BD support but it seemed not to recognize my activation key and so I had to send it as though I wasn't registered. Any ideas on this, too?

Thank you for any help you can offer.

Frank

rootkit

Hello Frank

Welcome to the forums!

Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.

DO NOT POST THEM ON THE FORUMS!

Thank you!

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.