Bdis 2013- Downloder.exe & Vsserv.exe

ra1981

I am using BDIS 2013 build 16.20.0.1483

still i am facing the same issues of BDIS 2012 as under

1. downloader.exe :- Every one hour or so this exe file is using up almost half of my bandwidth of 256 Kbps - i suppose still the p2p updates are allowed in BDIS 2013

2. vsserv.exe - i do not know what this exe file does but every time i start dowloading form the internet this particular exe file also get connected to some server in the USA and slows down my download speeds.

i upgraded to BDIS 2013 thinking these issues would have been resolved but i could not find any difference.

In fact even though i have more than 200 days of licence remaing i am thinking of installing some other internet security.

Any suggestions from other members will be highly appreciated

rootkit

Hello

Welcome to the forums!

downloader.exe is used by the Update module to download the hourly definitions updates.

vsserv.exe is the main core of our product and is also used to communicate with the cloud servers

A product update was released. Your build should be 16.21.0.1504(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=158827

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

yawneerg

Hello

Welcome to the forums!

downloader.exe is used by the Update module to download the hourly definitions updates.

vsserv.exe is the main core of our product and is also used to communicate with the cloud servers

A product update was released. Your build should be 16.21.0.1504(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=158827

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

4/11/2013

I have build 16.28.0.178 installed on my Win XP computer. I have the same issue with both downloader.exe and vsserv.exe basically taking over my system. I just installed your product in Feb 2013 after switching from a competitor based on reviews of BitDefender.

I have been dissappointed in the product since almost day 1. After reading this post I am seriously considering uninstalling and using another product.

However, if you have a suggestion to make your product work so I can actually USE my system, I will review.

Thanks - Tom

Georgia

Hi Tom,

Please let me know if the issue persists with the latest build version 16.29.0.1830

(right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine (you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=35498

http://forum.bitdefender.com/index.php?showtopic=35499

If it the issue is still there with build version 16.29.0.1830 please please post here a support tool log to see what is wrong:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate this log, disregard the above message and just post the ticket ID.

Thank you.