Installtion Failed Ts2013

NuttyS

Hi, I'm trying to install the free trial of Total Security 2013 on my Dad's computer but can't seem to do it! The computer is Windows 7 64bit and meets all the requirements.

I was getting an exception error but I then downloaded the 64bit offline installer from here and it now goes through to the scanning/downloading/installing phase but when it finishes scanning and starts to install it stops and says install failed but doesn't say why.

We were using Avast but uninstalled it and restarted before hand as said in the guide, I also clicked "no" when it asked about downloading the newer files and I took the internet connection offline but it just keeps saying failed.

Any ideas on where I'm going wrong? Thanks.

rootkit

Hello

Did you used the uninstall tool for your old security product?

http://forum.bitdefender.com/index.php?showtopic=36510

Also, do you have Service Pack 1 installed via Windows Updates?

Thank you!

NuttyS

Yes and yes.

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

NuttyS

Hi again,

Managed to sort it! We found there were still Kaspersky files (it had that on before avast), now they've gone it has installed

Thanks.

rootkit

Hello

I am glad to hear the issue was resolved.

In this case, I declare the topic closed.

Have a great day!