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Whats The Average Turn Around Time For "support"?

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Sir_Vikin
Sir_Vikin
in General

Hey, I'm just curious if anybody knows what the average turn around time is for support to get back to you after you send them the file from the "support" tool?


I placed the original ticket on the 13th, heard back from them on the 14th asking me to run the support tool and send the resulting zip file to them in a reply e-mail. I did that on the 14th, and I haven't heard anything one way or the other since..


Just curious on a time frame of some sort,


Thanks-

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  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    I am sorry for the delay of our answer and I hope to assist you in a timely fashion from now on. I would like to take advantage of this opportunity to convey our apologies in regards to the situation created.


    All customers should receive an answer to their request in maximum 24/48 hours.


    Can I please have the ticket ID so I can further investigate your case?


    You can always contact us on one of these channels:


    http://www.bitdefender.com/support/contact-us.html


    Take care.

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