User Cancel Install...

orchidsdance

I upgraded to Total Security from Antivirus yesterday. I had found out I had some malware on my computer and I got rid of it. While the malware was installed, Bitdefender installed just fine, but did not detect the malware. I used Malware Bytes to get rid of it. It wasn't totally gone, so I did a system restore back to a previous date and it uninstalled Bitdefender 2013 and put me back with the 2012 antivirus software. I had no issues uninstalling the 2012 software before the system restore... but after it the somftware wouldn't uninstall. So I used the uninstall utility. It finished, with errors. The second thing on the list wouldn't uninstall... I think it was extra stuff. So I tried to re-install 2013 software, but right after I select install total security, it stops, saying user cancelled operation. I obviously didnt cancel it. Any help is greatly appreciated.

rootkit

Hello

Please reboot your PC in SAFE MODE With Networking.

[How to restart in SAFE MODE With Networking]

- Restart the computer;

- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;

- Select "SAFE MODE With Networking"

Download these 2 uninstall tools:

http://www.bitdefender.com/uninstall

http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe

Run the first one and reboot back in Safe Mode at the end. Run the second one and after please reboot normally your PC.

Install the product using these instructions:

http://forum.bitdefender.com/index.php?act...f=312&id=53

Let me know if everything is OK now.

Take care.