Update Failed, Error Code: 87

Hello BD support,

Every now and then, the update module reports an update failure with error code 87.

What does this error code mean? I can't troubleshoot what I don't know

Usually when I click "retry" (or "again", I have the Dutch version so I don't know what it is in English version), the update succeeds.

But this error is coming more frequently , so I want to get this properly fixed.

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Please follow the steps explained in the article below and send me via PM the generated log file:

If the file is too big to attach it, upload it on

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

PM with support tool logs sent. I still don't know what the error code means, can you also answer that?

It would be very helpful if the Help file would contain a list of all error codes and meanings. Or at least the BD support site.

Hello

Please repair the current instance of your product:

Thank you!

Thank you Christian, I will do that.

However, my question still hasn't been answered. What does error code 87 mean?

Hello

Please repair the current instance of your product:

http://forum.bitdefender.com/index.php?showtopic=35489

Thank you!

Repairing did not work, it updated back to 16.23.1637 and the error message persists.

May I please have an answer to my question! What does error code 87 mean?

Hello,

That is an error code that is returned when the connection to the servers is lost.

Please also read this:

Take care.

I'm having same problem, did you find the solution?