GWarren - Unable To Install Bitdefender

GBlair

I purchased TS 13 back on November 1st. I'm still unable to install the product. I've tried to work with customer service, but they haven't been very responsive and it's now been two days since I've heard from them. My computer has no protection at this time. When unable to load the purchased product, I tried to load the free just for immediate safety. Couldn't do that either.

When I try to install the product, I get the message that the toolbox is being opened. I'm then asked if I want to install the product. Then I get an untitled web screen. I'm never even asked for my license.

Please help!

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.