Not Starting Up

jmc1089

Hello there,

I just installed a brand new copy, first time customer, of Bitdefender Internet Security, 2013. Well I am getting an error whenever I am attempting to start up the application. The error simply states, "The application was unable to start correctly (0xc000007b). Click OK to close the application."

I am running a Lenovo B570 with Windows 7 (x64), home premium.

So far I have attempted to remove the program, all temp cache, and then a reboot to fix this issue. This is not fixing the issue. Thanks in advance!

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

rootkit

Hello

There is just one file that I need to analyze, the tool will create an archive on your Desktop. Please read carefully that article and reply with the requested file.

Take care.

jmc1089

Hello

There is just one file that I need to analyze, the tool will create an archive on your Desktop. Please read carefully that article and reply with the requested file.

Take care.

Hey there, sorry that I have not gotten back to you, I have been incredibly busy. Okay so regarding your above stated instructions, what file are you needing exactly from the logs?

rootkit

Hello

Please read carefully the following topic:

http://forum.bitdefender.com/index.php?showtopic=29927

and the tool will generate an archive.

Please send me that archive, you have all the details in the previous post.

Take care.