Unable To Install Driver, Will Not Install

bigmonmulgrew · December 2012

I've been trying to install bitdefender 2013 on a laptop which had several malware items on it, including the ZeroAccess rootkit

I'm confident I've managed to clean the infection but I can't get bit defender to install.

I get the message that it was unable to install drivers and I should try running as administrator, I have done that and no improvement.

I've tried disabling the firewall, no improvement,

I'm starting to wonder if something is still on there but none of the scanners I've used detect anything anymore.

I'm on Windows vista 32bit fully up to date as of this afternoon when I finally managed to get windows update working again.

Any advice would be much appreciated.

rootkit · December 2012

Hello

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload that file on

or

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

IMPORTANT:

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

We will get back to you as soon as the analysis is complete.

Have a nice day.

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