Still Waiting For Help

kaida46

I submitted a log file on this past Sunday for Ticket ID:201211301000527 and haven't received a reply. My husband's computer was infected with the FBI Moneypak virus which Bitdefender did not catch. I can't run a full system scan or download or open attachments. We really need to get this fixed. Does it usually take this long to respond back?

rootkit

Hello

You will receive an answer soon via email regarding that ticket.

Thank you!