Internet Explorer Almost Unusable After Installation

AlanNolan

I have tried to get customer support on numerous through multiple tickets, but reps stop answering and never provide solutions to the problems I have after installing BitDefender Antivirus Plus 2013 to my computer running Windows 7 Home Premium.

Immediately after installing BD, IE9 effectively froze up. The problem did not go away even after I removed BD. Tech support tried to blame previous AVG software, but I ran the removal software downloaded from their site and it had no effect.

The freeze up is limited to IE9, I have downloaded and installed Firefox, and it works normally most of the time (but not always). I have also confirmed the problem is not with my wireless connection by running a hard line and have had no problems with other mobile devices.

I have even gone so far as to uninstall and reinstall IE9, but nothing works. The various security setting on the autopilot have no effect. I really need Bit Defender to step up and figure out what their product is doing wrong because the issues and lack of support are absolutely ridiculous.

Help!

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

AlanNolan

Here is the ticket ID:201212071019343. I was contacted and given the following advice that had no effect.

--------------

We believe the problem is limited to the Internet Explorer settings.

Please use the FixIt tool and the instructions from the link below in order to

troubleshoot the issue:

http://support.microsoft.com/kb/923737

Please tell us how everything is going.

-------------

I am disappointed that once again I receive limited responsiveness from BD. I informed you that I could not get the requested file via the Private Message as requested, and there was not reply from you.

Please provide other ideas. I will reply to the ticket ID listed above and will send the autoruns results in case that will help, and look forward to more responsiveness for this post and the e-mail.

rootkit

Hello

The discussion will continue over here:

http://forum.bitdefender.com/index.php?sho...st&p=169327

Take care.