Internet Explorer Almost Unusable After Installation

I have tried to get customer support on numerous through multiple tickets, but reps stop answering and never provide solutions to the problems I have after installing BitDefender Antivirus Plus 2013 to my computer running Windows 7 Home Premium.

Immediately after installing BD, IE9 effectively froze up. The problem did not go away even after I removed BD. Tech support tried to blame previous AVG software, but I ran the removal software downloaded from their site and it had no effect.

The freeze up is limited to IE9, I have downloaded and installed Firefox, and it works normally most of the time (but not always). I have also confirmed the problem is not with my wireless connection by running a hard line and have had no problems with other mobile devices.

I have even gone so far as to uninstall and reinstall IE9, but nothing works. The various security setting on the autopilot have no effect. I really need Bit Defender to step up and figure out what their product is doing wrong because the issues and lack of support are absolutely ridiculous.

Help!

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rootkit

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

AlanNolan

Here is the ticket ID:201212071019343. I was contacted and given the following advice that had no effect.

--------------

We believe the problem is limited to the Internet Explorer settings.

Please use the FixIt tool and the instructions from the link below in order to

troubleshoot the issue:

http://support.microsoft.com/kb/923737

Please tell us how everything is going.

-------------

I am disappointed that once again I receive limited responsiveness from BD. I informed you that I could not get the requested file via the Private Message as requested, and there was not reply from you.

Please provide other ideas. I will reply to the ticket ID listed above and will send the autoruns results in case that will help, and look forward to more responsiveness for this post and the e-mail.

rootkit

Hello

The discussion will continue over here:

http://forum.bitdefender.com/index.php?sho...st&p=169327

Take care.