Unexplained Charge To My Credit Card

Hello,

So super frustrated right now. I just checked my credit card account and say that bitdefender had charged me. I thought that I renewed/upgrade my bitdefender already using a different card. It would appear that perhaps my 2012 license had auto-renew, which must be default because I certainly did not personally set this to auto-renew. What is worse is I cannot log onto Mybitdefender to see if that is what actually happened or if something else happened. I purchased 2013 already. I have never had any product in the past autorenew from bitdefender so I have no clue whay this would happen no. If the 2012 license did in fact renew and charge my account and I would like that refunded. I cannot call because I cannot log into my account and get my license number.

One of two things are going to happen here:

1) We sort this out and you refund me. I will then make sure any autorenews are off in the future and I will remain a happy customer.

2) I get no help and I dispute the charge with my credit card company and you lose a customer forever. <img class= " />

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Comments

mholl775

UPDATE: I spoke to customer support and he seemed very helpful. As long as he follows through with the refund I will be a happy customer.

rootkit

Hello

You will receive a confirmation soon form one of my colleagues from Customer Service Department.

Should you need any further assistance, please do not hesitate to contact us.

Take care.

mholl775

Hello

You will receive a confirmation soon form one of my colleagues from Customer Service Department.

Should you need any further assistance, please do not hesitate to contact us.

Take care.

I have not recieved any word from customer service and I still have not recieved a refund. It has almost been a week. I am NOT a happy customer. I still cannot log on to my bit defender either

rwilsond

I have not recieved any word from customer service and I still have not recieved a refund. It has almost been a week. I am NOT a happy customer. I still cannot log on to my bit defender either

Auto-Renew should be canned. They double-charged me for renewing. When I spoke to a person on a long very disoriented outsourced/overseas call, they said it was because I was on auto-renewal when I accepted their offer to renew with bonus months. They will Not reply to my emailed questions and requests to resolve the issue. I never wanted auto-pay, and if they thought I was on it they should not have made the bogus/bonus offer to renew; and they certainly should not have double-charged my CC.