Unexplained Charge To My Credit Card
Hello,
So super frustrated right now. I just checked my credit card account and say that bitdefender had charged me. I thought that I renewed/upgrade my bitdefender already using a different card. It would appear that perhaps my 2012 license had auto-renew, which must be default because I certainly did not personally set this to auto-renew. What is worse is I cannot log onto Mybitdefender to see if that is what actually happened or if something else happened. I purchased 2013 already. I have never had any product in the past autorenew from bitdefender so I have no clue whay this would happen no. If the 2012 license did in fact renew and charge my account and I would like that refunded. I cannot call because I cannot log into my account and get my license number.
One of two things are going to happen here:
1) We sort this out and you refund me. I will then make sure any autorenews are off in the future and I will remain a happy customer. 
2) I get no help and I dispute the charge with my credit card company and you lose a customer forever. 
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UPDATE: I spoke to customer support and he seemed very helpful. As long as he follows through with the refund I will be a happy customer.
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Hello
You will receive a confirmation soon form one of my colleagues from Customer Service Department.
Should you need any further assistance, please do not hesitate to contact us.
Take care.0 -
Hello
You will receive a confirmation soon form one of my colleagues from Customer Service Department.
Should you need any further assistance, please do not hesitate to contact us.
Take care.
I have not recieved any word from customer service and I still have not recieved a refund. It has almost been a week. I am NOT a happy customer. I still cannot log on to my bit defender either0 -
I have not recieved any word from customer service and I still have not recieved a refund. It has almost been a week. I am NOT a happy customer. I still cannot log on to my bit defender either
Auto-Renew should be canned. They double-charged me for renewing. When I spoke to a person on a long very disoriented outsourced/overseas call, they said it was because I was on auto-renewal when I accepted their offer to renew with bonus months. They will Not reply to my emailed questions and requests to resolve the issue. I never wanted auto-pay, and if they thought I was on it they should not have made the bogus/bonus offer to renew; and they certainly should not have double-charged my CC.0
