Try Having Customer Support That Actually Works.

shawshaw

I have problems since installing BTS 2013 12 days ago. I have used live chat 7/8 times, raised 3 ticket numbers, chased up my outstanding queries, sent emails. All they say on live chat is it will be logged and hear within 24/48 hrs, or asap. Then they say it will be made a priority. After 10 days they apologise as my query was not followed up at all and raise it again. Still no response or solution, apart from 1 e mail i had after about 4 days that said try repair which did not work.

The worst customer support ever, they either have not enough staff or are not knowledgeable enough or don't care about customers.

peleus

Sorry to see this Mark. You can also try posting your issue here. There are tons of users around that will be able to help you out.

rootkit

Hello

We are truly sorry for the current situation.

You feedback will help us improve our products and services.

http://forum.bitdefender.com/index.php?showforum=361

Take care.