Usb Jump Drive Kills Total Security 2013

jeyurkon

I've installed Bitdefender Total Security 2013 on my Toshiba Satellite laptop running Windows XP home and my Sony workstation running Windows XP pro. Both previously had Stopzilla and Trend Micro installed. These were removed before installation of Bitdefender.

Except for slow boot times both systems work well as long as I don't plug in a USB jump drive.

When I plug the jump drive into my laptop it scans the jump drive in a couple of minutes and everything is o.k.

Plugging the same jump drive into the Sony workstation causes it to slow to a crawl and it takes 4 hours for it to scan the drive. Removing the jump drive after the scan doesn't bring the system back to normal and a restart doesn't help either.

I have to "repair" Bitdefender Total Security before it will work again without vsserv.exe using up 100% of the cpu time.

Any suggestions? I used Trend's uninstall tool to make sure nothing was left of it. The only sign that there might be something left is that during the repair the windows security center gives a warning that "Trend Firewall Booster is turned off."

Any suggestions?

John

coolcool1227

There may be some remnants of Trend Micro. Try the procedure from here

How To Remove Previous Antivirus Traces And Re-installation Of Bitdefender, Detailed Procedure

jeyurkon

Since this procedure is nearly the same procedure I used to install Bitdefender, except that I didn't use the standalone installer, I decided to look elsewhere.

It seems that the problem is with using an Autoplay menu. When I plug the jump drive in it gives me a menu of actions to select. If I select "Open with Windows Explorer" that is when things go bad with the scan going slow and vsserv.exe eating up all the cpu time, ultimately with Bitdefender dying.

If I just close the Autoplay menu and open the jump drive directly then everything is normal and the scan goes quickly.

John

There may be some remnants of Trend Micro. Try the procedure from here

How To Remove Previous Antivirus Traces And Re-installation Of Bitdefender, Detailed Procedure

Georgia

Hi John,

Please let me know if the issue persists with the latest build version 16.28.0.1789

(right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=35498

http://forum.bitdefender.com/index.php?showtopic=35499

Thank you.