Windows Security Installer Problem

ChuckNorris

I tried to install Bitdefender int security.It prompted me to continue to install & remove older antivirus which i accepted.But while installation,An error occurred which said"a network error occurred while attempting to read from the file:c:\Windows\Installer\epp.msi".It showed that Microsoft Security Client error or something which i didnt quite understand.So it started undoing the installation/removal of the security client and did not proceed with the Bit defender installation.So please help me to install this product and secure my pc.

Thanking you.

Kiran.

columbo

Hi EvilCanevil, and welcome

It looks like you have Windows 7, correct, and from the looks of it, MSE was your previous AV solution. If this is correct, please seek to uninstall MSE from Programs and Features, or if needed, use this help: http://answers.microsoft.com/en-us/protect...86-fa08d80725a4

If it was another AV solution, use the uninstall tool from here: http://forum.bitdefender.com/index.php?showtopic=36510

Try reinstalling BD, if you still have problems, the information you provide from above can give us a direction of a more in depth route we may need to take.

Kind regards,

Columbo

coolcool1227

Uninstall any previous Antivirus using the procedure described here

How To Remove Previous Antivirus Traces And Re-installation Of Bitdefender

ChuckNorris

Uninstall any previous Antivirus using the procedure described here

How To Remove Previous Antivirus Traces And Re-installation Of Bitdefender

It doesnt say anything about Microsoft Security Essentials?

columbo

Hi EvilCanevil, and welcome

It looks like you have Windows 7, correct, and from the looks of it, MSE was your previous AV solution. If this is correct, please seek to uninstall MSE from Programs and Features, or if needed, use this help: http://answers.microsoft.com/en-us/protect...86-fa08d80725a4

-------------------------------

Kind regards,

Columbo

See if the above helps, which has MSE uninstall helps, and a link for a Fixit tool on the web page (uninstall tool, if needed) then follow ONT's helpful link.

ChuckNorris

See if the above helps, which has MSE uninstall helps, and a link for a Fixit tool on the web page (uninstall tool, if needed) then follow ONT's helpful link.

Thanks Columbo .It helped really.Now i have uninstalled the MSE from my computer and its a lot more faster and better.Now i can finally install Bitdefender 2013.Thank you very much for all the help.

columbo

You're welcome, we were glad to help

If you need anything else, let us know.

Columbo

Georgia

I'm glad that everything is back to normal.

Again, thanks for helping us out with the forum, ONT & Columbo!

I declare this topic closed.