The topic's title may be a bit too aggressive...
I am very sure that all people at BD Support are working hard and do their best to satisfy customers.
So this topic is not on people but on the theme 'support'.
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Is it OK for a world-wide-acting company to leave customers allone with their problems?
Is it OK to answer reports with pre-formatted silly messages (please send screenshots)?
Is it OK to leave a serious problem open since near 2 (two) month (corrupt downloads problem)?
Is it OK that no one responds if you request a statement by a leading developer?
As I said: BD Support people work hard, but where are the developers, where are debugging people, where is a senior chief developer?
Christian - please escalate the 'downloads corrupt' problem as high as possible. 
A company acting with security should react different.
And a CEO who founded an IT-companies-organisation (ANIS) should do some more to get over that problem.
What do you think?
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This should be a poll, but I don't know how to create a poll-topic. And sorry for my English - I'm just a former IT-professional from Germany and worked several years at ... (see my name).
