Problems Installing Internet Security 2013

fwongsjsu

Hi,

I am new to this forum. I just recently installed Bitdefender Internet Security 2013. I recently received an email from Bitdefender w/ 3 codes and good for one year licenses.

Anyhow, I downloaded the file and installed it on my Dell computer running Windows XP Pro. After installation, I rebooted the computer. Then when I logged back on, I can no longer do anything. The computer freezes up after Bitdefender loads. I cannot click on Start, open Firefox or do anything. My computer is frozen. The mouse moves, but when I even click on an icon, it does not even select it.

So what happened? Please help. This is really frustrating me.

Thanks,

Fred

coolcool1227

Hi,

I am new to this forum. I just recently installed Bitdefender Internet Security 2013. I recently received an email from Bitdefender w/ 3 codes and good for one year licenses.

Anyhow, I downloaded the file and installed it on my Dell computer running Windows XP Pro. After installation, I rebooted the computer. Then when I logged back on, I can no longer do anything. The computer freezes up after Bitdefender loads. I cannot click on Start, open Firefox or do anything. My computer is frozen. The mouse moves, but when I even click on an icon, it does not even select it.

So what happened? Please help. This is really frustrating me.

Thanks,

Fred

Disable IDS and AVC and then check.

Georgia

Hello,

@fwongsjsu: the discussion will continue via e-mail. I have created the ticket 201302191021152 for you in our system and we will contact you in a few minutes.

Thank you!