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Problems Installing Internet Security 2013
Hi,
I am new to this forum. I just recently installed Bitdefender Internet Security 2013. I recently received an email from Bitdefender w/ 3 codes and good for one year licenses.
Anyhow, I downloaded the file and installed it on my Dell computer running Windows XP Pro. After installation, I rebooted the computer. Then when I logged back on, I can no longer do anything. The computer freezes up after Bitdefender loads. I cannot click on Start, open Firefox or do anything. My computer is frozen. The mouse moves, but when I even click on an icon, it does not even select it.
So what happened? Please help. This is really frustrating me.
Thanks,
Fred
Comments
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Hi,
I am new to this forum. I just recently installed Bitdefender Internet Security 2013. I recently received an email from Bitdefender w/ 3 codes and good for one year licenses.
Anyhow, I downloaded the file and installed it on my Dell computer running Windows XP Pro. After installation, I rebooted the computer. Then when I logged back on, I can no longer do anything. The computer freezes up after Bitdefender loads. I cannot click on Start, open Firefox or do anything. My computer is frozen. The mouse moves, but when I even click on an icon, it does not even select it.
So what happened? Please help. This is really frustrating me.
Thanks,
Fred
Disable IDS and AVC and then check.0 -
Hello,
@fwongsjsu: the discussion will continue via e-mail. I have created the ticket 201302191021152 for you in our system and we will contact you in a few minutes.
Thank you!
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