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Cannot Locate Device

edited January 2022 in Mobile Security


i cannot locate my google nexus with Mobile Security Premium. After a fresh install of Android it usually works for a few weeks and then stops working.

Locking, textmessage, alert still works.

My phone "knows where it is" because other apps can guess the position without gps enabled (by triangular/wifi).

I even see the gps icon blinking when i tell BD to trace my phone but the website does not get the coordinates appearantly. It does not matter if GPS fix is found or not.

Thank you for your support



  • ✭✭✭

    Hello ,

    We are aware of the issue and will be releasing an update which will fix the problem.

    Thank you, and sorry for any inconveniences created.