Bitdefender Installation Problem

i have faced problem while installing bitdefender internet security

2013 on windows 8 basic..when the installation is going on, the computer automatically begins to restart without completing installation..but it's not restarting,its forming a loop,again and again its coming as restarting only.but computer not able to restart.so i shut down system and not installed bitdefender..please guide me to install it.

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coolcool1227

Hmmm.....It seems that your system has been crashed resulting in BSOD.

Boot the system and press F8 continously until you get Windows Boot Menu . Locate the option "Startup Settings" and then select "Disable Automatic Restart after System Failure" and press Enter. Windows will continue to boot and if there occur Blue Screen, take its snap and attach here.

Otherwise you can try any of "System Restore" or "Automatic Repair" or "System Image Recovery" options.

Georgia

Hi faruqmulla and welcome to the Bitdefender forums!

I recommend you to check our knowledge-base article regarding this issue:

http://www.bitdefender.com/support/what-to...ows-8-1051.html

Please post back if you need further assistance.

Thank you

columbo

Hello

Just a follow up on ONTs post. Chances are, in using Windows 8 you may not be able to use the tried and true method of the F8 boot menu, as Windows 8 loads to fast to recognize that command. At least that is what happened to me in restoring my sisters Windows 8 notebook this Christmas. Microsoft's solution to restore, refresh or reset your PC: http://windows.microsoft.com/is-is/windows...efresh-reset-pc

It looks like Georgia gave you an excellent link concerning Bitdefender and Windows 8, they (Bitdefender) have really been creating some excellent KB/support articles. Defiantly go with hers, and use mine as just a Windows 8 resource link

Scott

coolcool1227

This was what I want to check from the BSOD, who is the culprit casuing the crash.

Thanks Georgia and Columbo for your useful links and information.

And yeah, the knowledgebase articles become very informative and helpful now. I will have a look on them after finding some spare time.

Georgia

Hello,

Thank you for your extra-help on this matter ONT & Scott. It's greatly appreciated.

@ faruqmulla :

If you have the time, please post back and let us know how is everything going. We will gladly help you if there's anything else.

Have a wonderful weekend!