Can't Install Bitdefender, No Internet Connection Error Message

Svenni212000

The problem started yesterday after a reboot of my computer. I did notice that BitDefender Total Security 2013 did not properly start With Windows (Win8) There where no icon or Security Widget present after computer boot up. The first thing I tried was to repair the installation from add-remove programs. The repair install went smoothly, but it did not fix my problem. BitDefender still did not start properly with Windows. Figured I should try a complete uninstall and reinstall. So I downloaded the removal tool for BitDefender Total Security 2013 (pinned on BitDefender forum) And I first removed BitDefender from add-remove programs and restarted my computer as recommended by the removal program. I then started the BD2013_Uninstall_Tool and restarted my computer when the program was finished with it's tasks. When I then tried to install BitDefender Total Security 2013 I got an error message telling me that the setup program needs an active internet connection, and then the setup program would exit. I do not know why I'm getting this error message, my internet connection is functioning at 100% as far as I can tell. I'm uploading, I'm downloading, I'm surfing the internet and I'm writing this forum post here asking for some help with the install problem. I also tried to download a new setup file from bitdefender.com, but to no avail.

Georgia

Hello,

Please use the full installation kit for Bitdefender Total Security 2013, available in this pinned topic:

http://forum.bitdefender.com/index.php?showtopic=35494

Should you require further assistance, please post back or get in touch with us through our contact form:

http://www.bitdefender.com/support/contact-us.html

mithcd

Hi Svenni, just curious, which URL did you use to download the installer that was working for you?

gprit

Just purchased and downloaded Bit Defender 2014 and am getting the same message as others had for 2013 version.

WHY?? Is there somewhere I can re-download the 2014 version?

Making the switch from Kaspersky this is not a great start - I urgently need to get this installed as I had to remove Kaspersky first.