Bitdefender, Apple Mobile Device, Amazon Kindleforpc

Green Being

The issue relates to a problem I was having with iTunes where that app was not able to communicate with my mobile device. This problem was initiated precisely when I was in the process of an iOS update that did not complete for an unknown reason. Right after that process, is when the iPhone could no longer "talk" with iTunes. In fact the Apple Mobile Device USB driver was corrupted along with, likely, parts of iTunes during the install processes (e.g., plugging in an iPhone by way of USB port).

After a great deal of effort, the Apple Care Team determined (still working this case) that is may well be related to BitDefender. Further, it was suggested that I uninstall BitDefender and try to reinstall iTunes (with the Apple Mobile Device USB Driver) and see if that would help. I did and it did indeed help, corroborating the Apple Team's hypothesis that BitDefender was looking at the iTunes updates as invading viruses.

But the problem persists when I re-enable BitDefender. I hope the "fix" is NOT to uninstall BitDefender every time I want to synch my Apple Mobile Devices or every time there is an iTunes update.

The Apple Team says that it is not an isolated example with Virus Protection Software. A curious thing is that BitDefender is not reporting that it isolated anything suspicious like it would if it quarantined a virus.

I am writing to you to advise you of this issue, now corroborated through multiple experiments. If there is any way to avoid this happening in the future, it would be greatly appreciated.

UPDATE: I also discovered that BitDefender was (silently) blocking my installation of Amazon's KindleForPC app. When I turned off the anti-virus, firewall, anti-spam, updates, and privacy the installation went smoothly. Why is Bitdefender doing this? It's acting like a virus itself!

UPDATE: Discovered through experimentation that BitDefender seems to be corrupting the Apple Mobile Device Support USB driver. Once corrupted, I have to re-install iTunes all over again with BitDefender disabled (otherwise it appears to "eat" the driver on load when I plug in an iPhone, for example. Again, without reporting that it just ate my driver.)

Georgia

Hello and welcome

First of all, I recommend you to make the changes described in these Pinned topics:

http://forum.bitdefender.com/index.php?showtopic=35496

If the issue persists please create a Firewall rule for itunes.exe. Here's how:

http://forum.bitdefender.com/index.php?showtopic=36066

Should you need any further assistance, please do not hesitate to post back.

Green Being

Thanks for the advice. I went down the list and applied checked every step for Firewall settings and for the iTunes and Apple Mobile Device Support applications. Everything looks fine with respect to the Firewall. But the problem persists ...

To me, it really doesn't "feel" like a Firewall or internet communication problem an that these application can be downloaded for installation. Is it possible for the problem to be in the Anti-virus section of BD? Does BD scan (and hence inhibit potentially) anything when an Apple Mobile Device is plugged into a USB port?

It is not absolutely clear that this is a BitDefender issue. Anecdotal evidence at best, although it does seem to point the finger this way. Still I am not totally convinced. When I totally uninstall BD things seem okay with the iTunes connection. I am not sure that just turning OFF anti-virus, firewall, and privacy works as well, but I can load the drivers successfully when turned off. Doing the latter, I was able to communicate with iTunes but it was only a fleeting connection. Is BD doing anything in the background in this case with those programs just turned off (and not having BD totally uninstalled), as I can see BD still doing something in the process list.

Is there any way to fault isolate this problem to or away from BitDefender? Thanks

Green Being

Since my last post on this issue, I decided to try to isolate the fault to or away from BitDefender. So I totally uninstalled BitDefender, iTunes, and Apple Mobile Device Support and rebooted. I reinstalled ONLY iTunes and Apple Mobile Device Support and rebooted. Subsequently, I was indeed able to connect my iPhone to my USB port (loading the driver successfully) and to iTunes and synch. However, upon disconnecting my iPhone from the USB port and trying to connect any other Apple Mobile Device, I was met with a system message informing me that the USB driver was not able to load. In fact, Apple Mobile Device Support no longer appeared under Computer Management > System Tools > Device Manager > Universal Serial Bus Controllers, where it once appeared initially after the reboot. As a service, sometimes Apple Mobile Device also disappears from Computer Management > Services and applications > Services ... but I think it reappears after a reboot. Not sure.

Anyway, all of this happens with BitDefender totally OFF of my computer. Ergo, BitDefender is NOT the source of these issues. They persist WITHOUT any help from BitDefender. The previous, implicating evidence was simply anecdotal.

I am returning to the BitDefender Forum and posting this follow up reply to my original issue so not to leave any loose threads for others to erroneously pick up on.

NOT A BITDEFENDER ISSUE.

Georgia

Thank your for posting back to us with your results. It is greatly appreciated!