Installation Stuck
It seems I'm not alone in installation problems with Bitdefender, but no one seems to have had this particular problem. Running ASUS Win 7-64. The uninstall tool seems to have uninstalled BD 2012 and Sec Ess. without a problem. Then it began the screen that has 3 progress bars: Scanning Downloading and Installing. The first two progressed fairly quickly, although not as quickly as I would have expected. Then the third began. It actually began before the other two finished, but is now stuck about 2/3 done. After an hour I hit the Cancel button, but it will not let me cancel. It says that I have to wait until the current process is finished. It has now been 2 hours. It's my laptop, and has sensitive programs on it, and I don't just want to force cancel, but it is not progressing. Any ideas?
Comments
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Hello Tessnik,
To further investigate this case, please post here a support tool log:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and post the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day!0 -
Also, make sure that you don't have traces of you old security software in your system. Which software did you use before?
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@ Tessnik: please don't hesitate to post back with the support tool logs if the issue persists.
Thank you.0
