Bitdefender Is The Cause Of My Wmp And Ie7 Crashes Apparently
According to my Windows Vista Solution Centre Dialog here, BitDefender v10 OEM is the cause of my frequent Internet Explorer 7 and Windows Media Player 11 crashes.
Any truth to this?
Comments
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Hello GayusMarius,
Could you give some details about these crashes? What exactly happens, and when?
Cris.0 -
Hello GayusMarius,
Could you give some details about these crashes? What exactly happens, and when?
Cris.
Hmmm. Well, see. They are sort of random so I can't really tell you much else. I'll just be opening IE7 or Windows Media Player and suddenly it'll "stop working" and I'll have to press "Close Program" and it'll restart. Then the Program Compatibility and Solution Centre will pop up and say that message that is in the image in my opening post.
It's just random. At random times when I open a fresh IE7 or WLM window they'll crash and restart and it'll show me that dialog. I'm sorry that I can't tell you more. I'll try to discern some logic behind the next crash when it happens. It just it happened like 8 times in the last few weeks and I decided to post about it. They seem random and infrequent but still I wanted to investigate and see if this was a known problem. Windows Vista seems to think BitDefender is the culprit so I guess I believe it.0 -
It happened again now. I started up the PC, talked on WLM (Windows Live Messenger) for a few minutes, exited all startup programs in the system tray (before I went to play a game) and then finally, decided to check my WLH (Windows Live HotmaiL) in Firefox and my ISP e-mails in Thunderbird.
While I played around with Aero, switching between the windows, my Firefox window's size somehow got screwed up and I couldn't see anything in it. So I resized it. I opened IE7 to compare it to the default size of my IE7 window because I like to have them the same size, and then it says "Internet Explorer has stopped working [Close Program]". When I press Close Program it takes me to the "Problem Reports and Solution Centre" and it displays what's displayed in this screenshot:
The only thing I can think that caused this was that, while I had the BitDefender Services running since startup, I had just exited the "BitDefender Free Edition v10 OEM" system tray icon that starts on startup. I'm not sure if I had done that during the other times that this problem has occurred but it's the only thing I can think of now. Could this have caused it?
I realise, though, from a previous thread I made, that the BitDefender system tray icon is just to make it easy to access the Update and Antivirus functions of the program, and that it offers no real-time protection, so it's not like exiting it would disable anything important.
So what do you think?
EDIT: I just opened up BitDefender Free Edition v10 OEM thinking it would solve the problem but while I was typing the text in this post above this edit the dialog "Microsoft Feeds Synchronisation stopped working... [Close Program]" appeared and when I pressed Close program it brought me to the same Problem Reports and Solution Centre dialog with the same information in it that it shows in the above screenshot.0 -
Take a look in Control Panel -> Administrative Tools -> Event Viewer and see if you can find some details about this error.
There might be a problem with BitDefender v10 Free, because it's a somehow old version, and I don't know how compatible and stable is on Windows Vista.
If you have an internet connection on that computer, I could recommend that you uninstall BD v10 Free, and use the BitDefender Online scanner. It's free, and offers about all services that BD v10 Free has: updates, heuristic scan, scan inside archives/packed files, virus and spyware detection, customizable actions for infections.
You can find it here: http://www.bitdefender.com/scan8/ie.html
It has no running processes, and installs as an ActiveX component (so it will work only in Internet Explorer). Give it a try
Cris.0 -
Take a look in Control Panel -> Administrative Tools -> Event Viewer and see if you can find some details about this error.
There might be a problem with BitDefender v10 Free, because it's a somehow old version, and I don't know how compatible and stable is on Windows Vista.
If you have an internet connection on that computer, I could recommend that you uninstall BD v10 Free, and use the BitDefender Online scanner. It's free, and offers about all services that BD v10 Free has: updates, heuristic scan, scan inside archives/packed files, virus and spyware detection, customizable actions for infections.
You can find it here: http://www.bitdefender.com/scan8/ie.html
It has no running processes, and installs as an ActiveX component (so it will work only in Internet Explorer). Give it a try
Cris.
Thanks. I will. Looks great.
EDIT: Says: "Could not load scan options. Please Contact the BitDefender Support team." Great. I'm still able to scan, just not able to configure options.
EDIT2: And the update failed. It couldn't update its definitions.0
