Cisco Quickvpn Troubles

chadnl

I have Windows 8 64bit with all the latest MS patches. I also have just recently installed Bitdefender Windows 8 Security. When I try to use Cisco QuickVPN version 1.4.2.1 I can connect but a final test that the VPN client attempts is to perform a PING test of the IP address I am trying to reach. That ping test fails. I tried disabling Bitdefender firewall and still the same problem. I tried enabling just Windows firewall and still same problem. Then I tried both Bitdefender and Windows firewalls enabled and I can then fully connect.

The errors I get from Cisco QuickVPN's log file that ultimately results in the failure are these:

[sTATUS]Verifying Network...

[WARNING]Failed to ping remote VPN Router!

[WARNING]Failed to ping remote VPN Router!

[WARNING]Failed to ping remote VPN Router!

[WARNING]Failed to ping remote VPN Router!

[WARNING]Failed to ping remote VPN Router!

[WARNING]Ping was blocked, which can be caused by an unexpected disconnect.

The Cisco QuickVPN software apps "wget.exe" and "vpnclient" are both set to Allow Any protocol.

Prior to installing the Bitdefender product I used another firewall solution (not Windows built-in system) and never had this issue.

Georgia

Hello,

A quick solution for the encountered issue is to upgrade to The New Bitdefender. The upgrade is absolutely free of charge and due to the many improvements brought to this lineup any issues you may have encountered with your current product are now solved.

In order to upgrade to the new version please follow the steps below:

http://forum.bitdefender.com/index.php?act...f=366&id=58

From now on, post in this area of the forum in case you encounter further issues after the upgrade:

http://forum.bitdefender.com/index.php?showforum=360

Thank you.

wharton83

I went on the website and do not see a free update. Only see a free trial. Need this to work so my wife can work from home.

Rohugh

Hi,

Program updates are listed here: http://forum.bitdefender.com/index.php?showtopic=46294

The free upgrade here: http://forum.bitdefender.com/index.php?act...f=366&id=58 Follow the download of your relevant version and have your licence key ready to complete the installation.