Bsod Irql_gt_zero_at_system_service
Hello all.
I purchased BitDefender Antivirus Plus 2013 in May for one year. All was fine until last night where I've got two BSODs related to BitDefender's Firewall module. I've asked BSOD help here:
http://www.sevenforums.com/bsod-help-suppo...rvice-0x4a.html
According to the second post, the analysis is as followed:
fffff880`09aff978 fffff880`00dd6a9aUnable to load image bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
bdfwfpf+0xca9a
bdfwfpf.sys is at fault.
How can you guys fix this?
Thanks in advance.
Full analysis:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 4A, {775e138a, 2, 0, fffff88009affca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
Followup: MachineOwner
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7: kd> !analyze -v
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* Bugcheck Analysis *
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IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 00000000775e138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88009affca0, 0
Debugging Details:
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PROCESS_NAME: vsserv.exe
BUGCHECK_STR: RAISED_IRQL_FAULT
FAULTING_IP:
+0
00000000`775e138a c3 ret
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80002e931a9 to fffff80002e93c00
STACK_TEXT:
fffff880`09affa68 fffff800`02e931a9 : 00000000`0000004a 00000000`775e138a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`09affa70 fffff800`02e930e0 : 00000000`00000844 fffff880`09affca0 00000000`00000000 fffff800`0317ef33 : nt!KiBugCheckDispatch+0x69
fffff880`09affbb0 00000000`775e138a : 000007fe`fd756cf6 00000000`00000000 00000000`1f0183c8 00000000`2a574950 : nt!KiSystemServiceExit+0x245
00000000`1fd3fcc8 000007fe`fd756cf6 : 00000000`00000000 00000000`1f0183c8 00000000`2a574950 000007fe`fd7310dc : 0x775e138a
00000000`1fd3fcd0 00000000`00000000 : 00000000`1f0183c8 00000000`2a574950 000007fe`fd7310dc 00000000`1bfef0a0 : 0x000007fe`fd756cf6
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`02e930e0 4883ec50 sub rsp,50h
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiSystemServiceExit+245
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 5147d9c6
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
Followup: MachineOwner
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Comments
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Nobody to help me?
0 -
BSODs need reporting to Technical Support using the Support Tool which can send them product dumps and error logs etc. If you haven't done so, that is the way to get help with issues such as this. However, it may not function properly in your instance because of the BSOD issue.
If you would like to try something, an alternative is to download the uninstaller from the first link below. Make a note of your license code. Restart the PC in windows safe mode and run the uninstaller.
When it finishes, either reinstall the 2013 version or go for the New Bitdefender which you can install with the 2013 license as a free upgrade.
http://www.bitdefender.com/site/Downloads/...l_consumer.html
2013 downloads: http://forum.bitdefender.com/index.php?showtopic=35494
The New Bitdefender downloads:http://forum.bitdefender.com/index.php?showtopic=468450 -
BSODs are usually a result of a bad RAM stick. Have you tried to unplug and replug this? http://www.anvir.com/forum/
0 -
@ Trala123
Please upgrade to The New Bitdefender, then check if the issue persists. The upgrade is absolutely free of charge and due to the many improvements brought to this lineup any issues you may have encountered with your current product should be solved.
In order to upgrade to the new version please follow the steps below:
http://forum.bitdefender.com/index.php?act...f=366&id=58
From now on, post in this area of the forum in case you encounter further issues after the upgrade:
http://forum.bitdefender.com/index.php?showforum=360
Thank you.0
