Scanning Files That Are Password Protected

Lynnt22

After I run a full system scan I have 14 files that are infected and states I am not allow access to the files because the files are password protected. I am running as Administrator. I can't figure out how to straighten this out so all files are scanned. Any help would be appreciated. Thanks.

columbo

Hi Lynnt22, and welcome,

See if this helps: http://www.bitdefender.com/support/passwor...-items-422.html

Did Bitdefender Quarantine any of the infected files? (Settings) Antivirus->Settings->Quarantine

Kind regards,

Scott

catwandy@yahoo.com

Hi Lynnt22, and welcome,

See if this helps: http://www.bitdefender.com/support/passwor...-items-422.html

Did Bitdefender Quarantine any of the infected files? (Settings) Antivirus->Settings->Quarantine

Kind regards,

Scott

OK...now what?

Some of those password protected files may be associated with a virus or secret trackers...not good. We'll want to eliminate them. We'll need to know which AND we'll need too know which ones are critical to system operation.

That begs the question: Other than system-critical files, how can we eliminate them?