ESCALATE this TICKET ID:201310221025043 - NOW! You are no better than internet scammers!! You have taken more money from my account then I have left. You have taken the last few funds I had in my bank account on a week that I had to pay some large payments out, and many days before payday. You have stolen money from the account of a woman who has 2 children to feed. I'm not rolling in money so that I can sit back and wait 7-10 days for a refund of my money. You have done so under the guise that it was for "my convenience". You have also told me I agreed to this in fine print.
I have opened the ticket asking for a REFUND, yet, in doing so, I have been MARKETED further to renew your product at a discounted rate! Instead of agreeing to REFUND me the money you stole immediately.
Your business tactics of auto-renewal (when I had several days left on my subscription and which I had NO intentions of renewing) are a ploy to force people to renew, and this is not "convenience" as your customer service rep tried to spin it.
Not only did your company not RESPOND immediately to my request for a REFUND of money you STOLE from my pay pal account, instead of honoring my request, I get put in the abyss of replies and offers of your software at a discounted rate. FYI, I would never continue using your software for the sole principle of how you acquired the renewal fee.
You stated in the reply that it was in the small print of my agreement. Well let me tell you, I, for one, NEVER sign up for auto-pay because I live paycheck to paycheck and I require the control of being able to pay things when I can. I had no intentions of continuing using your product but you just popped right into my pay pal account and took money from my bank account.
A quick google search shows you've been doing this to people for quite awhile. If this type of business practice is your norm, people should be VERY LEARY of buying your software.
If you are using this software, you should be warned, somewhere in your account you have signed up for auto-renewal.
Now I get to wait 7-10 days for the return of my money with little to nothing left in my account. YOU SHOULD BE ASHAMED OF YOUR BUSINESS SCAM-TRICKS!!
