Problem With Booting Computer

sgsmitty

I am new user (under 30 day trial) and when I rebooted my computer it went to a blank screen saying "The antivirus solution installed on your system is cleaning your computer". I assume that is bitdefender. My question is how long with this take (standard HD)? How do I know its finished?

Thanks

sgsmitty

I am new user (under 30 day trial) and when I rebooted my computer it went to a blank screen saying "The antivirus solution installed on your system is cleaning your computer". I assume that is bitdefender. My question is how long with this take (standard HD)? How do I know its finished?

Thanks

Ugh, very worrisome that either no one knows or that support peeps do not know. Still running by the way.

sgsmitty

Ugh, very worrisome that either no one knows or that support peeps do not know. Still running by the way.

UPDATE: After letting it sit there for 8 hours I had enough. I forced a shutdown, rebooted hitting [F8] and using Windows 8.1 tools did a system restore to right before I installed the trial version of bitdefender.

That did the trick and I have my system back now. I downloaded/ran malwarebytes and had windows defender scan the entire system and all is well.

Needless to say, my evaluation of bitdefender is over as I find it problematic. Also that no one here, particularly support types had nothing to say to help is not acceptable.

I am sure the software works great for most people, but almost losing my configuration was enough for me, time to look at other options.