Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

[fixed] Have You Fixed The False Positive For World Of Warcraft Yet?

Options
Flute
edited November 2013 in Antivirus

This is regarding a problem that many WoW users experienced this week where the World of Warcraft update was identified by Bitdefender as Gen:Heur.Krypt.69. Bitdefender would not allow WoW to update. The workaround thread is here:


WoW.exe.tmp Cannot Rename ~ BitDefender Users - Forums - World of Warcraft


There is recently a report in that thread of this issue being fixed. Can you please advise me on the status of this issue and what exactly happened? A lot of people were put out by this. Is Bitdefender or World of Warcraft responsible?


Here's a screenshot from when Bitdefender blocked WoW:


319i.png

Comments

  • Georgia
    Options

    Hello,


    We white-listed the WoW file shortly after the initial report.


    Since everything is back to normal, I will close this topic.


    Feel free to start a new topic if you have other questions or concerns regarding Bitdefender products.


    Thank you!

This discussion has been closed.