New Build Keeps Prompting Reboot

pdeck
pdeck ✭✭
in Update

I'm using BD Antivirus Plus 2014 (Windows 8.1, 64-bit). My computer was automatically updated today to version 17.21.0.925. I have since been prompted to reboot five times. I know this issue crops up every so often and am hoping a fix is already in the works, or that someone on the forum has advice. Thanks.

Comments

  • pdeck
    pdeck ✭✭

    It's been over 2 hours and I haven't received the "needs to be rebooted" message, so maybe it's finally fixed itself.

  • Georgia
    Georgia ✭✭✭

    Great, thanks for letting us know. :)


    A couple of emergency fixes were released during the last few days (the last one was released 7 hours ago) so it was normal to be prompted for a reboot.


    Please let us know if you need further assistance.

  • Jason Neighbors
    Jason Neighbors ✭
    edited November 2013

    I am still having this same issue with both of my computers. I am getting the "needs to reboot" event from Update almost immediately after rebooting, never more than a few hours after reboot, over and over again. Something is not working right here.

  • Dudescu Dude
    Dudescu Dude Senior QA Engineer ✭✭✭

    hello,


    can you tell us 2 things:


    1. from where did you get the installation kit


    2. the value of Start registry value from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gzflt


    3. attach please from %ProgramFiles%\Bitdefender\Bitdefender\Installer the files BDUpdateV1.xml and BDUpdateV2.xml


    4. the ip address of upgr-mmxiv.cdn.bitdefender.net


    thank you

  • Jason Neighbors
    Jason Neighbors ✭

    The issue appears to have resolved itself. I'm not getting a constant "update requires reboot" event any longer. :)

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