Dell Says Bitdefender Causing Vista Bsod

douchrti

Hello all,

Ive been having a bad time with Dell support concerning my new Inspiron 1720 with Vista.

Since I recieved it in Nov and removed the trail version of TrendMicro, Ive had tons of BSOD's.

I installed BitDefender Internet Security V10 without a problem, since Ive enjoyed good results with it on my XP machines for years, I figured all was well.

Ive submitted my email logs to Dell support to the customer advocate today.

Customer support says Bitdefender is the cause of the BSODs.

I have uninstalled and reinstalled it as they suggested, but no cure.

The errors from the crashes are typical messages giving no real cause.

Page Fault in nonpaged area, Bad Pool Caller, APC Index Mismatch, PFN list corrupt, Sys profiler error, Stop......geez

So my question here is BitDefender Internet Security V10 working OK with Vista?

Any help would be appreciated.

Niels

Dear douchrti,

If I read what you wrote the problems only started when you removed the trial version of Trend Micro?

Did you had BitDefender installed at the same moment? The problem could be related by a faulty uninstall of Trend micro please try this. There is also a special removal tool but you have to contact trend micro support to receive it.

BitDefender 10 products are not compatiblewith vista service pack 1.

But you can use BitDefender Internet Security 2008 for free for the remaining days of your current license key which is compatible with vista service pack 1.

Can you please do this press the windows button together with r now type eventvwr press enter open and please export the found errors. So I might can find the cause of these BSOD.

Best regards

Niels

douchrti

Hi Niels,

Thanks for the quick reply,

I uninstalled TrendMicro with the uninstaller then rebooted and installed BitDefender Internet Security V10.

For some reason I was sure I read at the site that V10 was Vista ready.

So I should uninstall V10 and install 2008?

Heres the last two crash logs

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 50

BCP1: B1D80818

BCP2: 00000000

BCP3: 81CE7527

BCP4: 00000000

OS Version: 6_0_6000

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\Mini032508-01.dmp

C:\Users\SpywareBiz\AppData\Local\Temp\WER-95847-0.sysdata.xml

C:\Users\SpywareBiz\AppData\Local\Temp\WER1267.tmp.version.txt

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 50

BCP1: FCE00000

BCP2: 00000000

BCP3: 92C6DD77

BCP4: 00000000

OS Version: 6_0_6000

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\Mini032508-02.dmp

C:\Users\SpywareBiz\AppData\Local\Temp\WER-90542-0.sysdata.xml

C:\Users\SpywareBiz\AppData\Local\Temp\WERF6A.tmp.version.txt

Niels

Dear douchrti,

Can you please collect these files for me they are located here:

C:\Windows\Minidump\

C:\Users\SpywareBiz\AppData\Local\Temp\

C:\Windows\Temp search for folder that begins with WER

If windows ask you to send these file to them first copy the .dmp files that are located in the minidump folder,temp folder to a location of your choice. After that you may send these reports. If you immediately send these files those folders will be empyt.

So I can see what might caused the blue screen. But I can't guarantuee that I am going to be able to solve it.

Yes but you should uninstall the previous BitDefender version first. For instructions take a look at this topic and follow the instruction that I gave him to upgrade.

Best regards

Niels

douchrti

Hi Niels,

I uninstalled BitDefender Internet Security V10 and Installed BitDefender Internet Security 2008 ans per Supports request.

I'll get you those logs asap.

Will see if I get any more BSOD's.

Thanks for the help!