Can't Install W/out Win Sp3, Computer Won't Run Sp3!

lwelch39

Have an HP XP Media edition computer, had to restore windows, had bitdefender installed b4 restoring, now it won't install - says it needs SP3, we have never been able to run SP3 on this computer, why did it install earlier? Why not now?

Rohugh

You may install Bitdefender 2013 only on computers running the following operating systems:

Windows XP with Service Pack 3 (32-bit)

Windows Vista with Service Pack 2

Windows 7 with Service Pack 1

Windows 8

Before installation, make sure that your computer meets the minimum system requirements:

From here (presumably also applies to 2014) - http://www.bitdefender.co.uk/support/how-t...ements-985.html

Were you running an earlier version of Bitdefender?

lwelch39

We bought it about 2 weeks ago. "leap year" $29 special. . .

Were you running an earlier version of Bitdefender?

Rohugh

Then I am at a loss as to why it installed first time, someone else may be able to answer this, or send in an email to Bitdefender and enqire there.

http://www.bitdefender.com/en/Main/contactEmail

Georgia

Hello lwelch39,

Welcome to the Bitdefender forums.

If the Bitdefender product that you chose is not compatible with your operating system we can offer you in exchange a license key for a product which is perfectly compatible. This does not require other cost from your side.

Please post back and let us know what you decide.

Georgia

@ lwelch39

Please post back and let us know what you decide or if you need further assistance, otherwise I will close this topic.