I installed Antivirus Plus 2014 on a Windows 7 Home Premium (version 6.1.7601.2.1.0.768.3) laptop and it repeatedly fails during installation at around 95%. It produces a Blue Screen of Death with the following Bug Check code:
BCCode: 1A
BCP1: 41287
The after this failed install, the computer will not boot up. It gets hung at on a black screen with a movable cursor. To get the computer to boot, I followed a forum post and changed the following files:
C:\Program Files\Bitdefender\Bitdefender\vsserv.exe --> vsserv.ex_
C:\Program Files\Bitdefender\Bitdefender\updatesrv.exe --> updatesrv.ex_
C:\Windows\System32\drivers\avchv.sys --> avchv.sy_
After doing the above changes, the computer boot up normally. I experimented and disabled to Bitdefender services and found that when they don't start, I have no problems.
Clearly the failed install failed rather badly and is missing some critical components.And because this computer cannot be down for more than a night, I had to uninstall Bitdefender and revert to Security Essentials.
Whats going on here? Why is my install failing? What can I do to get it working?
I have minidumps if they will help with the troubleshooting process.
I don't have time to be messing around with something that should just work. If I can't get it resolved this week, I'm getting a refund and using an antivirus that actually works.
