Repeating Login

GuevaraNL
GuevaraNL ✭
in Safepay

Who has a solution for this?


When i wanna do a payment or to see in my bankaccount for the bankdetails and login with Safepay, i have to login after that several times again in Safepay. This drives me crazy :wacko:


This behaviour occures when i use the Desktop Switch in the uppercorner left. I have to switch, for processing bank details for my accounting software. However there is no button to go back in Safepay so i use the Backbutton of my browser. But be punished then and have to login again and again ... This was never happening in the 2013 edition <img class=" />


I hope someone has the solution. Customer Service has no better solution then to tell me that i can turn off the option to use SP! Stupid feedback ...

Comments

  • Rohugh
    Rohugh ✭✭
    edited May 2014

    Who has a solution for this?


    When i wanna do a payment or to see in my bankaccount for the bankdetails and login with Safepay, i have to login after that several times again in Safepay. This drives me crazy :wacko:


    This behaviour occures when i use the Desktop Switch in the uppercorner left. I have to switch, for processing bank details for my accounting software. However there is no button to go back in Safepay so i use the Backbutton of my browser. But be punished then and have to login again and again ... This was never happening in the 2013 edition <img class=" />


    I hope someone has the solution. Customer Service has no better solution then to tell me that i can turn off the option to use SP! Stupid feedback ...


    Hiya,


    When you switch to your normal browser or accounting info, if you just minimize or restore down that page the Safepay switch button is still there on your desktop, just click it to reopen.


    Ro.

  • GuevaraNL
    GuevaraNL ✭
    Hiya,


    When you switch to your normal browser or accounting info, if you just minimize or restore down that page the Safepay switch button is still there on your desktop, just click it to reopen.


    Ro.


    Hi, thanx, i will give it a try tonight ... :)

  • GuevaraNL
    GuevaraNL ✭
    Hi, thanx, i will give it a try tonight ... :)


    Your suggestion didn't work -_-


    There is no Switch Desktop button visible to turn back to SafePay. So the problem remains. Can't understand why it don't work with The New Bitdefender where it worked well with Internet Security 2013! Even more i don't understand why they changed this anyway.


    There is a workaround by opening in IE a new window and then when my bankaccount is still logged in in SafePay, the screen wil go back in SafePay


    Maybe there are more suggestions what i could try? Pls let me know


    TIA

  • camarie
    camarie Principal Software Developer BD Staff
    Your suggestion didn't work -_-


    There is no Switch Desktop button visible to turn back to SafePay. So the problem remains. Can't understand why it don't work with The New Bitdefender where it worked well with Internet Security 2013! Even more i don't understand why they changed this anyway.


    There is a workaround by opening in IE a new window and then when my bankaccount is still logged in in SafePay, the screen wil go back in SafePay


    Maybe there are more suggestions what i could try? Pls let me know


    TIA


    So the problem is that you cannot switch back to Safepay from the default desktop?


    Can you confirm me this is the problem you have?


    For the moment, you can simply launch Safepay from its desktop shortcut (it will switch back to Safepay desktop since is already running).


    Regards,


    Cristian

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