Services Just Stop After A While

pawprint_net

I have Bit Defender Antivirus Plus - Build 17.28.0.1191 installed on 2 Windows 7 machines - in both cases the process starts up just fine but after a day or so of up-time the services just mysteriously exit with no indication that they have until I get the alert that there hasn't been an automatic update for a day or two.

If I got to the services control and restart the service everything is fine again for a day or so. Or if I restart again everything is fine again for a day or so (I prefer not to restart these machines and before BD was installed I Was getting 30-50 days of uptime - usually only restarting when Windows Update required it)

I have tried several things to try and isolate the issue - but these two machines are different with different software loads and it's quite confusing why the same thing would be happening on both. Tried turning off the gadget but that didn't change anything.

Is this a known issue - is there any fix?

Georgia

Hi Scott,

Welcome to the Bitdefender forums.

If you are still dealing with this issue, please post here a support tool log to further investigate the case:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

or

http://bitdefender.com/diagnostic

You may not be able to upload the BDSP_ log resulted on your Desktop here as it is too big so you can put it on www.sendspace.com and post the download link.

Thank you!

pawprint_net

Yes I'm still having the issue.

Here is the log file requested:

http://www.sendspace.com/file/arbxp5

Georgia

@ Scott Baker

After analyzing the log received from you, I notice that all the Bitdefender processes, drivers and services are running properly on your PC. Could you please post a screen shot displaying the issue?

Thank you very much.